A Queens diner was sued after a blind customer could not navigate the online menu or make a reservation using JAWS screen reader. Food photos had no alt text and the reservation form could not be reached by keyboard. The business settled for $25,000 and committed to WCAG 2.1 AA remediation within 90 days.
A Los Angeles clothing boutique's e-commerce checkout was inaccessible to VoiceOver users on iOS. The "Add to Cart" and payment confirmation buttons lacked accessible labels and were skipped entirely by screen readers. Settled for $18,000 with a mandatory third-party accessibility audit required within 60 days.
A Miami physical therapy clinic is facing a federal complaint over patient intake PDFs that are untagged — screen readers return blank content, leaving visually impaired patients unable to complete intake independently. Therapy demonstration videos on the site also have no captions. The case is currently in discovery.
A Las Vegas boutique hotel had its case dismissed after demonstrating during discovery that the site had been voluntarily brought into WCAG 2.1 AA compliance three months before the lawsuit was filed. The judge cited the documented, good-faith remediation as the deciding factor in dismissal.
A Dallas law firm's site had no skip navigation link, a broken tab order on the contact form, and color contrast ratios as low as 2.8:1 on primary call-to-action buttons — well below the WCAG minimum of 4.5:1. A keyboard-only user filed after being unable to contact the firm through their own website. Settled for $12,000 with a 6-month remediation deadline.
Cases are summarized from public federal court records for educational purposes. Updated monthly.